Crisis Response & Media Communication Skills Workshop


During a major incident/protest, good communication is essential in order to manage your public reputation and minimise both short and long term impact on your organization. Maintaining the confidence that your stakeholder groups have in you is vital to the ongoing viability of your organisation.

At the time of an incident the media will have an interest in your organization so it is important to have a good understanding of this particular environment and to be able to get your messages across to your communities effectively. This workshop will provide you with the tools to develop successful crisis response strategies. This practical workshop is designed to prepare you to communicate effectively at the time of an incident, by providing you with the knowledge, skills and confidence to manage media interest should you find yourself dealing with a major incident.

Do you have the skills you need to react swiftly in a crisis? This workshop  helps you to address security vulnerabilities in your organization and handle the aftermath of a crisis. When the unexpected does happen, it is important to be prepared. Explore the causal factors that lead to a crisis and gain the skills you need to respond quickly and effectively. Equip your facility and staff by developing a crisis plan, gathering an emergency response team, and preparing a crisis Centre. Improve your communication skills when faced with external parties, such as the media.


  • All Meals Included

Workshop Programme

Time Activity
08:00 - 08:30 Coffee and Refreshments
08:30 - 09:00 Registration
09:00 - 10:40 What is a crisis? | What is going on – and why you must communicate.
10:40 - 11:00 Morning Refreshments
11:00 - 13:00 - Systems, teams and facilities to meet the threat.
- Dealing with door stepping journalists.
13:00 - 14:00 Lunch
14:00 - 15:40 - Presenting a news statement.
- Social media and crisis.
15:40 - 16:00 Afternoon Refreshments
16:00 - 17:00 Presenting a news conference or crisis media interviews.